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Telemarketing: Power Voice
The Challenge
As the result of no face to face contact, telemarketing has unique challenges. Without face to face or visual communication, telemarketing salespeople have to use their voice to create the right impression to sell successfully.
The Program
The Power Voice Workshop provides the telemarketing reps with the tools, ideas and methods for selling to customers over the telephone.
Topic areas include:
- Telephone Skills Assessment: Assessment of your current level of telephone effectiveness.
- The Great Telephone Challenge: Conducting the call efficiently and quickly without rushing the customer.
- Developing the Right Attitude: Programming your mind for success and eliminating self-doubt.
- Qualities of Top Telesales Reps: How to develop the qualities of top telesales reps.
- Creating a Positive Impression: Ways of using your voice to create the right impression.
- How to Change Your Voice: Techniques to change your voice (speech rate, volume, pronunciation, emphasis, pace, etc.).
- Effective Telephone Guidelines: Focusing totally on the customer and showing them you care.
- Helpful Words and Phrases: Words, phrases and expressions to utilize more often as well as ones to eliminate.
- How to Control the Conversation: Questioning techniques (attending, reflecting, open/close ended questions, probing, etc.) that help you control the conversation.
- Closing More Sales: Identifying buying signals and successful closing techniques.